We are sorry for the inconvenience, but we will get it sorted out right of way.
Please complete this form and you will hear back from a member of our team via email as quickly as we can.
Please note that it may take 1-2 business days for us to process your replacement.
Purchases made at prinsu.com can be returned for any reason within 30 days of purchase.
No order can be cancelled after 48hrs if it ships within 1-2 weeks.
All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return.
After 30 days, non-warranty-related returns are at the sole discretion of Prinsu Design Studio.
A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer.
Please note: if you return an item and did not originally pay shipping costs (eg. Prinsu Accessories), the original shipping cost incurred by Prinsu Design Studio will be deducted from your refund.
We strongly urge you to repackage the products with care. Please print your RMA clearly on the shipping label. Thank you!
–> Please begin the return process by submitting your information through the Return Form below. Do not call in or email your return information.
–> Allow 2-3 business days for your Return number to be provided via email.
–> Include your Return Number on the return invoice and on the mailing label.
–> Once the order is returned, please allow 2-4 days for the refund to process.
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.